When you access Live Help, you’ll enter some information about your question. This will help us direct you to the right expert to answer your question. We work hard to ensure that our tax experts are highly qualified to answer a broad range of questions, but if your question isn’t answered to your satisfaction, you can ask to be transferred to a new expert.To be matched with a dedicated tax expert who can handle your taxes start to finish, you can upgrade to Live Full Service.

Easily and accurately file your simple tax returns for FREE.

Your personal information (like SSN) will be masked so the expert can’t see it. See how much you can save when a TurboTax expert does your taxes, start to finish. No worries, you can still file your 2023 taxes late with TurboTax Desktop. CompleteCheck™ scans your return from beginning to end, so you can be confident it’s 100% accurate before you file. If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. We’ll ask additional questions about you, such as your last name, date of birth, Social Security number, and zip code, to verify your identity.

Do your own taxes

Our tax experts are available 7 days a week from 5 AM to 9 PM PT from the January date the IRS starts accepting tax returns through the April filing deadline.From mid-April through early January, they’re available Monday-Friday from 5 AM through 5 PM PT. With Live Full Service, we’ll start by asking you questions about your tax situation. This can be done online, or with the help of a live tax preparation assistant. We’ll use what you tell us to match you with a tax expert who understands your unique situation, has relevant expertise, and is local to your state (where available). All features, services, support, prices, offers, terms and conditions are subject to change without notice.

Three ways to get your taxes done right

• We use information about your tax situation to match you with an expert who has experience with taxes like yours.
• CompleteCheck™ scans your return from beginning to end, so you can be confident it’s 100% accurate before you file.
• All features, services, support, prices, offers, terms and conditions are subject to change without notice.
• They have their own business and may also offer different or additional services from those offered in TurboTax Full Service.
• During the process, they’ll also learn more about your unique situation so they can make sure your taxes are 100% correct before filing.

When you’re done preparing your taxes, you can get a tax expert to review your return to make sure it’s 100% correct.When you’re satisfied and ready to file, simply pay and e-file or print your tax return. With Live Assisted, a team of tax experts is available to provide you with unlimited answers and advice as you do your taxes, and can review your return before you file.With Live Full Service, you’re matched to a dedicated tax expert who will do your taxes, start to finish, and review them with you before filing. A TurboTax product specialist can help you, and even draw on your screen to help you get your taxes done. Our US-based tax experts and independent Intuit TurboTax Verified Pros have extensive experience and training. They can handle all kinds of tax situations, from turbotax log in simple to complex and are always up-to-date on all the latest tax laws, from crypto to side gigs and new government credits. They’ll guarantee your taxes are done 100% right, with every dollar you deserve.When you connect live with an expert, you’ll see their specific credentials.

TURBOTAX ONLINE GUARANTEES

• Full Service Experts are members of the TurboTax Expert team who will file your taxes for you virtually.Intuit TurboTax Verified Pros are independent tax professionals who are vetted by TurboTax and offer the option to meet in person (where available).
• You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can’t see you).
• You may see this option after starting with Live Full Service if it’s available in your area.With Live Assisted, a team of tax experts is available to provide you with unlimited answers and advice as you do your taxes, and can review your return before you file.
• We offer free one-on-one audit guidance year-round from our experienced and knowledgeable tax staff.
• If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price.
• We have an account recovery process for people who can’t receive a unique code through their email address or phone.

We use industry accepted encryption standards for data at rest and in-transit to help ensure your information is protected. Get unlimited advice as you do your taxes, or now even have everything done for you from start to finish. We search hundreds of tax deductions to find every tax deduction and credit you qualify for to get you the biggest tax refund, guaranteed.

• If you can receive a code, follow the steps under I forgot my user ID or password above because it’s faster than an account recovery request.
• They can handle all kinds of tax situations, from simple to complex; and are always up-to-date on all the latest tax laws, from crypto to side gigs and new government credits.
• Your tax expert will ask you questions and provide advice as they prepare your return and get ready to file on your behalf.
• You can have your refund directly deposited into a free to open checking or savings account with Credit Karma Money™ .Sign up when you’re ready to finish and file your taxes with TurboTax and begin using your account right away.Or, you can have your refund mailed as a check.
• Our US-based tax experts and independent Intuit TurboTax Verified Pros have extensive experience and training.
• If we approve your request, you’ll receive a link to reset your password.

Working with the same expert year-round is dependent on the expert’s availability. From mid-April through early January, our experts are available Monday-Friday from 5 AM through 5 PM PT.If you choose to work with an independent Intuit TurboTax Verified Pro, the Pro will share the hours they’re available directly with you. Full Service Experts are members of the TurboTax Expert team who will file your taxes for you virtually.Intuit TurboTax Verified Pros are independent tax professionals who are vetted by TurboTax and offer the option to meet in person (where available). They have their own business and may also offer different or additional services from those offered in TurboTax Full Service. The time it takes to prepare your return depends on the complexity of your taxes, your availability, seasonal peak days for tax preparation, and how busy our experts are.

Expert-driven tax filing

For example, if you started in our Free Edition, but we later learn you had investment sales (not covered in Free Edition), we’ll ask you to upgrade to cover your investment sales. Prices for paid products are determined based on the product you use and the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.Your price could also change if you decide to upgrade your service level and add expert help, or if you choose to add other services like Audit Defense. With Live Assisted, you prepare your taxes at your own pace and on your own time by answering simple questions about your life and taxes. When you need help from a tax expert, just select the “Live Help” button, and we’ll connect you. You can discuss your questions over the phone, via live chat, ledger account or via one-way video on your screen.